24/7/365 HELP DESK
Help Desk Support
Tired of band-aiding your computers and servers? Is your in-house IT staff overworked and underutilized?
Then, smart-source out your help desk service calls to us!
By leveraging our help desk services, you'll have the power of over 600 Network Operations Center (NOC) remote technicians. We can also provide escalated support when you encounter major server or application problems, such as Exchange or Active Directory errors.
And whether you sign up for support during normal business hours, after-hours, or complete 24x7x365 coverage, we'll take the time to learn about both you and your systems - so our expert technicians can properly take care of your issues when you call.
Our Help Desk support includes:
• Microsoft and Apple desktop operating systems
• Thin clients and virtual desktop infrastructure (VDI)
• E-mail applications and browsers
• Microsoft Office and leading third-party applications
• Limited hardware and network troubleshooting
• Printer installation and support
• Mobile phones and tablets
• User administration
• Desktop performance problems
• Virus and malware infections
A Few Members Of Our Help Desk Support Team
“My interest in technology began at a young age when I received a used computer for Christmas at the age of 10. Growing up with a mechanic father, I always had an interest in how things work. All of the jobs I have had in my life revolve around customer service. I’m a self-proclaimed people person! For me, there is no better feeling than helping someone fix their problem. I’ve combined all of these things into an enjoyable career."
A.A.S. – Computer Information Systems, Network and PC Specialist
“I started working on computers at the age of 8. Ever since then, technology has been the cornerstone of my life. I have experience in everything from creating VMware farms to setting up Outlook! In my experience I have learned if you do not know how something works or if you have never seen it before, go home and build it! In my downtime I run game servers out of my office to people around the world. It’s pretty rewarding seeing people from all around the world be able to connect to a server that is sitting next to me!”
A.S. CCAC, BS in Information Technology
ACE (AccessData certified Examiner), HDI SDTL, Mac Integration 10.10
CONTACT US TODAY TO LEARN MORE!
Losing data is no fun. Like, it's the total opposite of fun, in fact!
Let us build a backup solution that will ensure your critical data is always there for recovery, should you ever need it.
We've all been there...hard drive failures, corrupted files, and so forth. Well, we can help with this burden by building you a backup solution that fits the needs of your business model. If you're a healthcare professional, you're required to have these safeguards in place, and to get Protected Health Information (PHI) data off site, for disaster recovery purposes. Here's what we can help you with:
Local Backup Solutions
If you lose data or it becomes corrupted, you want to retrieve it quickly, obviously. The fastest way to do this is by restoring from a local backup. We can set you up with an enterprise backup system that can run in real-time sync mode or on a schedule, such as once or twice a day.
We've partnered with one of the largest backup providers in the game, and can provide you an enterprise solution that won't break your bank. Best yet, we'll keep a watchful eye over your backups to make sure they are always running as designed, by setting up alerts that will notify us if anything goes astray.
Cloud Backup Solutions
Why choose a cloud backup? Well, the answer is simple. With the declining costs in storage space and multiples competitors entering the cloud storage arena, the customer is definitely the winner. Additionally, cloud backups offer you the perfect Disaster Recovery solution, in the event something tragic ever happens to your local infrastructure.
If you are a healthcare professional, you are required to get your PHI off site. A cloud backup solution works perfectly for this, and takes the human interaction out of the equation. Best yet, our encrypted cloud backup solutions are HIPAA-compliant, for you healthcare professionals!
CONTACT US TODAY TO LEARN MORE!
Call us at the number below, or use our on-line form, and let's start the ball rolling today!
Interested In Learning How PropellerHeads Can Help You?
600 E. Carmel Drive
Carmel, IN 46032
Local: (317) 219-0408
Contacting Our Help Desk
If you are subscribed client to our Help Desk services, please click on the button below. Here you will learn how to properly contact our Help Desk team, so that we can quickly get your issues resolved.
If you are NOT a subscribed Help Desk client, please contact us by phone, email, or chat, so that we can quickly discuss your options for resolution.
How Can We Help You Today?
Got some IT work you need a hand with? Yep, we do that! Fill out the simple form below, and we'll be in touch to chat about it!